South Carolina Ombudsman for Child Support Services Named DSS October Employee of the Month

Pam Cummings, Child Support Constituent Services Program Coordinator 1, Child Support Enforcement Division at State Office, Columbia.

October 27, 2017 -- The South Carolina Department of Social Services (SC DSS) recently established a program to recognize staff members who perform their jobs exceptionally well, go above and beyond what is expected of them, and in doing so, demonstrates our core principles of competence, courage, and compassion. Pam Cummings, Constituent Services Program Coordinator 1, Child Support Enforcement Division at State Office, Columbia, was one of four selected for October.

Cummings is the DSS Child Support Enforcement Ombudsman (liaison) with DSS Constituent Services, the Governor’s Office, and federal office of child support, to resolve clients’ concerns with their child support cases. She also supervises the referrals from the DSS call center for the central office and manages responses to e-mails received from the DSS Internet portal. She has been with DSS for 28 years starting at the Richland County DSS Office on Two Notch Road as Aid to Families with Dependent Children (AFDC) recertification worker for about two years. (This was prior to the Family Independence/Temporary Assistance for Needy Families program).

Her nomination states Cummings was “chosen by management for outstanding work with the agency, serving as the Ombudsman for Child Support Services and bringing each case she works on to the best conclusion possible”.
“The most rewarding part of my job is knowing that I have played a part in making the lives of the children and parents in South Carolina financially better with my efforts to assist with their child support cases.

Born in Burlington, Vermont, Cummings has resided in Columbia for 35 years.

Staff selected for the Employee of the Month Program are awarded with lunch with the State Director along with other honorees, a dedicated parking space, a photo and write up displayed at State Office, and a write-up sent to their community newspaper.

Other October winners were Jessica Grayson, foster care case manager in Colleton County, Larry Snow, Employment and Training Coordinator for Cherokee, Spartanburg, and Union Counties and Elexias Cotton, Region I Performance Coach, Adult Advocacy Division.