Cayce, South Carolina – Solutions for Living at Home is proud to announce that it received the distinguished 2024 Best of Home Care –Leader in Experience, Provider of Choice, and Employer of Choice Awards from Home Care Pulse (HCP). HCP is the leading firm in experience management for home care businesses and endorsed by the Home Care Association of America. The Leader in Experience Award is the highest recognition awarded by HCP and is given to select home care businesses that consistently rank among the very highest in 10 or more quality metrics. As a Leader in Experience, Solutions for Living at Home is now recognized among the top 10% of home care providers participating in the nationwide HCP Experience Management Program and is one of only four companies in South Carolina to receive this distinguished recognition.
This accomplishment demonstrates Solutions for Living at Home’s long-term dedication to excellent care and quality improvement. To qualify for this award, 10% of Solutions for Living at Home’s clients and caregivers were interviewed each month by HCP. Over a 12-month period, Solutions for Living at Home received high client and caregiver satisfaction ratings in areas such as caregiver training, compassion of caregivers, communication, scheduling, client/caregiver compatibility, and more. Using feedback from clients and employees, as well as quality benchmarks from HCP, the Solutions for Living at Home management team set goals to reach the highest level of experience possible.
Esther H. Ilderton, Director of Solutions for Living at Home said, “Our team at Solutions For Living At Home truly believes we can do great things. Our passion is serving others and enriching the lives of our clients. It means so much to be awarded the 2024 Home Care Leader In Experience, Provider of Choice, and Employer of Choice because it shows the community recognizes our commitment to those who need in home care services. Our caregivers, scheduling team, and administrative staff work diligently to ensure we always provide each client with the best in home care services throughout the Midlands.”
The Best of Home Care – Leader in Experience Award highlights the top-performing home care businesses in the nation. HCP believes that by honoring these providers, families looking for in-home care for a loved one will be able to recognize and choose a trusted home care provider.
“At Home Care Pulse, our mission is to help home care businesses create an experience that goes beyond client and caregiver expectations,” says Todd Austin, President of HCP. “When we see agencies like Solutions for Living at Home that have so effectively provided outstanding care and employment experiences, we know we’re on the right track. Solutions for Living at Home has worked extremely hard to prioritize high-quality care and employment, and their work hasn’t gone unnoticed. This award allows them to show proof of quality to potential clients and caregivers.”
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