Mortgage Network, Inc., one of the largest independent mortgage bankers in the eastern U.S., is pleased to announce that Travis Wright, sales manager at the company’s Columbia, South Carolina branch, was named to the Experience.com list of America’s Top Loan Officers for Customer Satisfaction for 2021. The rankings are based on millions of customer reviews of nearly 40,000 individual loan officers from more than 350 companies, making it the largest customer satisfaction index in the mortgage industry. The award is presented to the top 1% of participating loan officers.
Wright (NMLS #642981) has received high customer service rankings year after year since joining the company in 2016. He is licensed to originate mortgages in North and South Carolina and Georgia.
“Making my clients happy means everything to me, so this is a real honor,” said Wright. “My main focus has always been to provide expert financial advice and a seamless customer experience, so I’m thankful for all our customers who took the time to give their feedback. This lets me know my team and I are doing a great job serving their home financing needs.”
“We are extremely proud of Travis for being recognized among the top one percent by Experience.com,” said Brian Koss, executive vice president of Mortgage Network. “Our reputation among customers and referral partners has always been the lifeblood that drives our business, and delivering an excellent experience is how we approach our work every day.”
Experience.com is a leading provider of experience management software. The results were developed from survey completion rates, number of reviews, and star ratings submitted to the company’s Customer Experience platform by verified customers. To ensure data integrity, the integrated, cloud-based platform is connected directly to each company’s loan origination system and requests are sent automatically to the borrower and the co-borrower on all closed loan transactions. A proprietary algorithm and weighting were used to arrive at the final results, which were established from data collected in 2021.
“It is extremely difficult to earn a position on the Top Loan Officers list,” explains Experience.com CEO Scott Harris. “The loan officer (LO) has to close a high volume of mortgage loans, and give each customer a great experience every time. One poor review out of 100 closed loans can eliminate a LO from landing on this prestigious list.”
About Mortgage Network, Inc.
Mortgage Network, Inc. is one of the largest, privately held independent mortgage companies in the eastern U.S., with 35 branch offices and licenses in 27 states. The company offers a flexible menu of agency direct, portfolio and jumbo solutions and is backed by its proprietary, award-winning technology and a commitment to help mortgage professionals grow their business. Year after year, more than 98 percent of Mortgage Network customers and referral sources say they would recommend the company to family and friends. Based in Danvers, Massachusetts, Mortgage Network was founded in 1988 by Robert McInnes and can be found online at www.mortgagenetwork.com.
Experience.com is a rapidly growing provider of experience management software. Using its integrated, cloud-based platform and customizable processes, any business can manage customer and employee experiences across their products, locations and brand(s). By driving behavioral change, Experience.com delivers impactful business outcomes including increased customer satisfaction, brand loyalty, online reputation and visibility, as well as improved employee engagement. Founded in 2015, Experience.com is headquartered in San Ramon, Calif. and backed by Kennet Partners LLC., Silicon Valley Data Capital, Tri-Valley Ventures, and Wilson Sonsini Goodrich & Rosati. For more information, visit www.Experience.com or call +1 (888) 701 4512.
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