Call Experts of Charleston, SC has been honored with the exclusive 2023 Award of Excellence for 15 years. The Award is presented annually by the Canadian Call Management Association (CAM-X), the industry’s Trade Association for providers of call centre services, including telephone answering and message delivery. Call Experts was presented with the Award recently at the CAM-X 59th Annual Convention and Trade Show in Calgary, AB.
“The CAM-X Award of Excellence is a prestigious recognition of exemplary customer service in our industry. Feedback is an invaluable part of our desire for continuous improvement and an optimized experience for our clients and their callers. We are grateful for this honor.” says Call Experts CEO Abby Leibowitz.
Independent judges are contracted by CAM-X to evaluate message services over a six month period. The scoring criteria include:
- Response Time
- Courteousness of Rep
- Accuracy of Call
- Knowledge of Account
- Overall Impression of Call
“Your outstanding organization has demonstrated unparalleled excellence and dedication to the industry, earning them this esteemed recognition. Congratulations on a well-deserved award.” says CAM-X President Leslie Wilson.
Now a fifteen-time winner, Call Experts States earned the Platinum Award for fifteen years. CAM-X extends its congratulations to the staff of Call Experts on their proven quality service to their customers.
About Call Experts
A leader in customer experience solutions and customer service management, our team adds value to your organization by implementing award-winning phone answering solutions with meaningful integrations that deliver customer satisfaction and efficiency. Since 1982, our team has focused on supporting business continuity and remote workforces with customized, live-agent, and AI-powered contact center solutions. We succeed when you succeed; learn more at www.CallExperts.com .
CAM-X is a Canadian based trade Association for the Call Management industry which includes call centres, telephone answering services, telemarketing services, and other communication services. Their goal is to contribute to their members’ profitability by fostering a willingness to exchange ideas, experiences and solutions while promoting the general welfare and ethical standards of our industry. Please visit www.camx.ca for more information.
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